Comprehensive operations center
Our managed services cover your entire communications infrastructure. Telespace monitors, manages, reports, and responds to your entire IT stack.
Availability
geographically diverse with global presence
Our support infrastructure keeps your organization up and running and protected. Network monitoring, help desk and call center support are located all over the world: Austin, Atlanta, El Salvador, and Manila.
Capabilities
on-call or on-location means less wait times
With our tiered support infrastructure, we provide cloud-based or premise-based IT support.
skilled support
certified and skilled on multiple platforms
Change happens quickly, and our IT staff evolves alongside your business. Our goal is to expedite ticket resolution and increase user satisfaction and efficiency.
Telespace Managed Desk Capabilities
Key benefits
- Device monitoring for the entire IT stack
- Incident response with tailored SLA
- Proactive monitoring and notification
- Full lifecycle event management
- Runbook creation
- Change management
- Configuration management
- Tier 1-4 support
Performance trends and analysis
Field Service
- 2,000 W2 technicians
- Criminal background checks, drug screening, and skill set verification
- Technical Exams and ongoing online training
- Custom training/certifications
Network Operations Call & Security Center
- Cloud-based or premise-based services
- Device/Network/Server Management
- Managed security
- Infrastructure management
- IT service desk
- Help desk
- Disaster recovery