IT experts available to solve your technology questions 24/7/365

Managed Service Desk

Comprehensive operations center

Our managed services cover your entire communications infrastructure. Telespace monitors, manages, reports, and responds to your entire IT stack.


geographically diverse with global presence

Our support infrastructure keeps your organization up and running and protected. Network monitoring, help desk and call center support are located all over the world: Austin, Atlanta, El Salvador, and Manila.


on-call or on-location means less wait times

With our tiered support infrastructure, we provide cloud-based or premise-based IT support.

skilled support

certified and skilled on multiple platforms

Change happens quickly, and our IT staff evolves alongside your business. Our goal is to expedite ticket resolution and increase user satisfaction and efficiency.

Telespace Managed Desk Capabilities

Key benefits

  • Device monitoring for the entire IT stack
  • Incident response with tailored SLA
  • Proactive monitoring and notification
  • Full lifecycle event management
  • Runbook creation
  • Change management
  • Configuration management
  • Tier 1-4 support
    Performance trends and analysis

Field Service

  • 2,000 W2 technicians
  • Criminal background checks, drug screening, and skill set verification
  • Technical Exams and ongoing online training
  • Custom training/certifications

Network Operations Call & Security Center

  • Cloud-based or premise-based services
  • Device/Network/Server Management
  • Managed security
  • Infrastructure management
  • IT service desk
  • Help desk
  • Disaster recovery