Monthly cloud-based subscriptions options
Security and compliance PCI/HIPAA/SOC II
Scalable platform with minimal setup
Aggressive uptime guarantees 99.999%
Understand the complete customer journey
Through a combination of consulting and technology, Telespace delivers custom, scalable software that is unique to every organization.
Omnnichannel
engage customers from any device
Telespace offers a seamless, unified omnichannel customer experience. Utilize voice and digital channels, while routing across all digital channels (even remote workers).
Insight
organize analytics on one platform
Unlock to the power of real-time performance dashboards, business intelligence, and feedback to increase customer satisfaction.
Adaptable
deeper customization when you need it
Your business continues to evolve. We provide a cloud contact center platform that is flexible, yet powerful.
Telespace Customer Experience Platform
OMNICHANNEL
Consistent consumer experience across voice, chat, email, SMS, and Social Direct Messaging.
Agent desktop
Make and take calls from anywhere on the desktop. Leverage screen pops, click-to-call, and more.
AI Interactions
Digital Assistants provides the means to create advanced virtual agents that handle multiple topics, and handle supplemental questions.
Speech analytics
Determine why customers are calling and areas for improving customer service agent performance.
Real-time Reporting
Uncover actionable insights with live and historical reporting.
Workforce Optimization
Optimize staffing and scheduling decisions, reduce administrative effort, and deliver a better experience for agents.
Staging and Kitting
We stage and kit your devices to include the required documentation, software programs, and accessories.
Outbound Campaigns
Maximize agents’ productivity using best-in-class statistical and predictive algorithms.
Integrations
Our solution integrates with the most popular CRMs, marketing, and collaboration tools.
Case Study
Driscoll Chrildren’s Hospital
Business Solution: UCaaS + CCXaaS
150+
distributed agents working remotely and on-premise.
60
days to deplay
99.999%
uptime