monitoring, governance, and operations support
Our partnership with Rackspace Government Solutions, allows us to bring our Unified Communications, Contact Center, and Telepresence to federal agencies.
Compliance
qualified to serve government agencies
Our partnerships allow us to continuously monitor and support government operations, including FedRamp environments. Telespace services are available in PCI DSS, HIPAA, and SOC 2 compliance states. Â
Modernization
transition to digital communication, simply
Our team will handle everything to make the transition to the cloud seamless—from initial consultation to final onsite or remote deployment.
Scalability
custom-tailored packages
Custom-built and designed information systems to meet your objectives. Telespace provides a cloud platform that is flexible, yet powerful.Â
Telespace Federal Services
voice over ip
Our UCaaS Platform integrates the best of global VoIP calling with integrated video allowing you the flexibility to take calls from anywhere and from any device securely.
Voicemail
Our integrated voicemail dynamically converts into email and sent to the receiver on desktop or mobile.
Instant Messaging
Create group or private chat sessions with your team members from any device.
Presence
Our integrated voicemail dynamically converts into email and sent to the receiver on desktop or mobile.
Collaboration
Schedule and connect via web teleconference anywhere and anytime, with record functionality.
Third Party Integration
Use our native tools or integrate with your favorite apps like Microsoft Teams, Call Recording, E911 Services, Call Detail Reporting, Paging and Broadcast applications.
OMNICHANNEL EXPERIENCE
Omnichannel experience for voice, chat, email, SMS, Social Direct Messaging, all handled using the Telespace Agent Desktop.
AI interactions
Digital Assistants provides the means to create advanced virtual agents that handle multiple topics, and handle supplemental questions.
Outbound Campaigns
Maximize agents’ productivity using best-in-class statistical and predictive algorithms.
Staging and Kitting
We stage and kit your devices to include the required documentation, software programs, and accessories.
Workforce Optimization
Optimize staffing and scheduling decisions, reduce administrative effort, and deliver a better experience for agents.